Requirements:
The BD FACS ARIA FUSION is a flow cytometry system designed for high-performance cell analysis and sorting in research laboratory settings.
This Priority Care contract covers the FACS Aria FUSION - 5 Laser Instrument and 1 workstation (excluding printers) for travel, labor and parts (excluding consumable items). - Unlimited service visits during the term of this Agreement, Monday through Friday, excluding BD holidays - 2 business day guaranteed response to a request for emergency service (Monday through Friday, excluding holidays) - Onsite service under this contract will be performed Monday through Friday 8AM-5PM local time - 2 PMs during a 12-month period and the required PM kits are included -Software Revisions that are released during the Agreement term to be updated at the time of a PM visit - Unlimited telephone support for instruments, reagents and applications will be provided at no extra charge.
The service contract is necessary for continued maintenance, technical support, preventative maintenance, parts, software revisions for this flow cytometer. This instrument is an integral part of the Flow Cytometry Core Facility of NHGRI.