J065--FY27 SERVICES (BASE+4) - Canon CT Service Contract

The contractor shall provide parts that shall be warranted to be free from defects in material and workmanship for a period of twelve (12) months from the date of installation. The Contractor warrants that all repair services shall be performed according to current manufacturer s specifications for such equipment. The Contractor warrants that the labor and services shall be performed in a good and workmanlike manner and shall comply with all applicable laws and regulations. The contractor shall provide a firewall between hospital network and CT machines. B.2.5 RESPONSE TIME Onsite Response The contractor shall provide the Field Service Engineer (FSE) on-site response time of 4-6 hours. and 30-minute telephone response time for corrective maintenance repairs. Telephone Response The contractor shall provide the Field Service Engineer (FSE) a telephone response time within 30 minutes for corrective maintenance repairs. B.2.6 PATIENT PRIVACY The Contractor shall abide by the rules and regulations that relate to the privacy, security and confidentiality of patient information and patient-identifiable information. B.2.7 GENERAL LIABILITY The Contractor shall maintain at its sole cost and expenses, commercial general liability insurance for bodily injury and property damage liability. B.2.8 SERVICE DOCUMENTATION Upon completion of the repair, the contractor shall provide an electronic copy of the field service report (FSP) to the COR and applicable VA HTM technician.